Ofcom are currently consulting on how to address overpayment for mobile phones - is better customer communication the answer?

It’s a harsh truth that while data and technology in the fraud business abound, true domain expertise is a scarce resource. We speak to Andy Procter, FICO’s own fraud specialist about how to fight identity fraud,

Where in your fraud controls should you be considering post-book controls? And where can you work better with your partners in risk to mitigate losses?

Machine learning analytics must be a critical part of a financial institution’s application fraud control strategy.

Want to learn why application fraud is on the rise? In this clip, I share insights into the three major drivers beyond the tremendous YoY growth rates.

I spoke with one of FICO’s principal scientists, Derek Dempsey, who shared how AI and machine learning are solving problems in application fraud.

Machine learning in fraud detection performs better when we know the strengths and limitations of different analytic toolkits, and understand the factors that determine accuracy.

As a result of the rise in application fraud due to EMV adoption in the US, Citi is exploring new authentication protocols and new analytics.

With CSPs having access to incredibly rich data which can be streamed in real time, there is huge scope to utilise this in order to enrich the overall customer experience.

Let's look at customer experience scenarios that can be improved by advanced analytics and how CSPs could and should take a more customer-led approach.

In this short series I’ll explore how this trend toward customer experience is underpinned by data, advanced analytics and connecting customer decisions across the lifecycle to optimise revenues.

When it comes to application fraud, machine learning analytics must be a critical part of a financial institution’s control strategy.

How is application fraud evolving? And what should fraud leaders be doing to manage fraud risk in a digitally connected world?

It’s raining data left and right, and you need to start by understanding what data you already have to fight application fraud and where there are gaps.

Are you ready to turn your body into a smartphone? And if you are, how will you secure the data your body transmits?