Financial services partner organizations should offer best-in-class customer communication technology, with easy implementation, ongoing management and impressive results

Review the latest scams emerging and run through a checklist of how to protect yourself and your loved ones

Like money muling, merchandise muling isn’t new, but detective Jesse Gossmann explains how this work-from-home scam has exploded during the pandemic

Multi-channel vs. omni-channel communications may seem to be a matter of semantics, but it represents a real difference in how successful your customer programs will be

Looking for Your Tax Refund? So Are Fraudsters.

As consumer spending patterns change in the pandemic, fraudsters are changing to match

New communications tools must be combined with a focus on each borrower's financial circumstances, to identify vulnerable customers and how to manage them

Segmentation and new variables are among the COVID-19 banking recommendations

Will eCBSV stop synthetic identity fraud?

A new survey shows how many debt collectors are missing the mark in their contact strategies

The pandemic has put stress on lenders' and debt collectors' ability to meet inbound demand - here are 5 points for reviewing your abilities

Finding the right balance between security and convenience can be a challenge - here's how to approach it

Santa's facing a number of challenges this year related to the pandemic. Can the FICO Platform help?

Black Friday and the holiday season will bring more fraud attempts - here's how to protect yourself

New data points to problems lenders have executing customer-centric collections