A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products

Protect your customers and prevent fraud losses from various types of scams using intelligent intervention

FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience

Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization

With real-time, omni-channel communications, banks can improve fraud management and customer experience with personalized outreach

Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships

Digital collections, agility, consumer focus on analytics are priorities now as debt collectors deal with the pandemic

Collections teams are now responsible for more customers than ever — are they ready?

Beyond short-term impacts, portfolios, workforces and operating models are changing

Can the banking industry match the innovative approaches used in utilities?

While there are several viable routes to strong customer authentication, the choice of a second factor, possession, is posing problems.