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​​Modernizing Credit Scoring for the BNPL Era​

Learn how FICO® Score 10 BNPL and FICO® Score 10T BNPL will incorporate BNPL accounts within credit reporting frameworks

How to Build a Winning Customer Communication Strategy to Reduce Fraud and Improve Debt Resolution

Reducing fraud, improving debt collection and building customer loyalty are three gains businesses can achieve with a great customer communication strategy

Survey: What Makes a Great Customer Experience?

A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products

Bank Primacy: Survey Reveals Secrets to Customer Loyalty

FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience

Next Best Actions / Next Best Offers – Four Pointers to Success

Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization

Determining the Next Best Action to Grow Customer Relationships

Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships

Average U.S. FICO® Score stays at 717 even as consumers are faced with economic uncertainty

Inflation fatigue puts more borrowers under financial pressure

Shifting Customers from Branches to Digital Account Opening

FICO survey shows even digital-savvy customers still prefer to open accounts in branches - understanding their reasons can help you give them confidence in digital channels

What Is the Best Way to Automate Telco Collections Communications?

By predicting customer scenarios and automating collections communications, telco operators can improve collections and lower costs

Evaluating the inclusion of BNPL data in FICO® Scores

FICO is working with major Buy Now Pay Later service provider to thoroughly analyze new credit data source

Average U.S. FICO Score at 717 as More Consumers Face Financial Headwinds

Outlier or Start of a New Credit Score Trend?

Average U.S. FICO Score at 718

Multiple Factors Impacting Scores, as Missed Payments and Consumer Debt Continue to Rise

Application Fraud – Real-Time and Integrated Solutions Are the Priority

Fraud prevention leaders outline their concerns and priorities for tackling application fraud at FICO virtual roundtable

Using Real-Time Communications to Defend Against Fraud

One effective way for service providers to protect customers against fraud schemes is through automated, real-time, two-way communication and notification

Subscription Fraud: 6 Analytics Capabilities You Need to Fight It

Service providers can expect to achieve improvements of 30% or more from applying advanced analytics to fight subscription fraud

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