A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products

FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience

Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization

Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships

After 65 Years, FICO (still) innovates and leads with our software solutions.

Digital collections, agility, consumer focus on analytics are priorities now as debt collectors deal with the pandemic

How FICO works with telecommunication providers to drive smarter, more personal customer decisions and offers.

Collections teams are now responsible for more customers than ever — are they ready?

Beyond short-term impacts, portfolios, workforces and operating models are changing

Thoughts on personal loans, consolidations and the auto industry.

How FICO works with lenders to improve the automotive lending experience

Can the banking industry match the innovative approaches used in utilities?

Banks spend too much time trying to predict things, rather than mapping out how their people, processes, and technology will need to change if they are successful.

I’ve found that the banks that see the best return on their customer acquisition investments tend to be the ones that have also invested appropriately in their collections capabilities

With new customer acquisition costs spiraling out of control and nimble competitors trying to pick off profitable portions of your portfolios, there’s never been a more critical time to invest in customer management.