Survey: What Makes a Great Customer Experience?
A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products
Bank Primacy: Survey Reveals Secrets to Customer Loyalty
FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience
Next Best Actions / Next Best Offers – Four Pointers to Success
Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization
Determining the Next Best Action to Grow Customer Relationships
Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships
FICO Launches Groundbreaking FICO Originations Solution, Powered by FICO Platform
After 65 Years, FICO (still) innovates and leads with our software solutions.
Transforming the Customer Experience: Telecommunications
How FICO works with telecommunication providers to drive smarter, more personal customer decisions and offers.
The Ballad of the Small Banker: An SBA Lender’s Experience with PPP Loans
How a Community Bank Served Small Businesses and the Manual Process Prevailed
Looking Ahead and Preparing for a Post-Coronavirus World
What’s next for the banking industry and how the COVID-19 pandemic will change the customer experience.
How Small Banks Can Protect Their Customers & Portfolio Amid the COVID-19 Crisis
What lenders should be doing NOW for their portfolios and their clients
How Small Banks Can Respond to the Coronavirus Outbreak and Help Businesses Survive
4 steps that community banks can take to respond to the COVID-19 pandemic and help their clients adjust to the economic impacts
Consumer Banking Predictions 2020: Expect the Unexpected
Thoughts on personal loans, consolidations and the auto industry.
Transforming the Customer Experience: Automotive Lending
How FICO works with lenders to improve the automotive lending experience
How Small Banks can Capture more Market Share of the Small Business Lending Market
Currently, small banks and credit unions only have 9% of all small business loans under $100,000.
Analytics in Banking: Start with the End in Mind
Banks spend too much time trying to predict things, rather than mapping out how their people, processes, and technology will need to change if they are successful.
Three Ways to Use Collections to "Save the Win"
I’ve found that the banks that see the best return on their customer acquisition investments tend to be the ones that have also invested appropriately in their collections capabilities
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