Survey: What Makes a Great Customer Experience?
A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products
Bank Primacy: Survey Reveals Secrets to Customer Loyalty
FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience
Next Best Actions / Next Best Offers – Four Pointers to Success
Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization
Determining the Next Best Action to Grow Customer Relationships
Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships
Expanding Access to Credit Through Alternative Data
The UltraFICO Score enables lenders to make more refined credit decisions than they can with the traditional FICO Score alone.
Tracking Credit Risk in a Challenging Economy - South Africa
Using FICO Scores for account management can help lenders identify which borrowers have increased risk
Why Account Management Scores Matter – in Russia and Beyond
In this post, I will share analysis that shows why using account management scores in addition to account origination scores is important.
FICO Score XD 2 and Innovations in Financial Inclusion
A key point that the experts underscored during the Financial Inclusion sessions at LendIt was that expanding financial inclusion is a win-win proposition.
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