Survey: What Makes a Great Customer Experience?
A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products
Bank Primacy: Survey Reveals Secrets to Customer Loyalty
FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience
Next Best Actions / Next Best Offers – Four Pointers to Success
Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization
Determining the Next Best Action to Grow Customer Relationships
Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships
Solving Your Clients’ Top 4 Customer Communication Challenges
Financial services partner organizations should offer best-in-class customer communication technology, with easy implementation, ongoing management and impressive results
The Role of Decision Orchestration in Financial Platforms
Just as every orchestra needs a conductor, decision orchestration keeps all the rules and processes firing at the right times in your system
What Are Microservices? How Do They Increase Efficiency?
Microservices are small building blocks created to accomplish a business action or decision, and can be used throughout the business to increase efficiency and improve results
Defining Big Data Characteristics – A Data Scientist’s Life Hack
Unless you are good at generating the right data characteristics, or features, which are relevant to your business decisions, you cannot increase the value of big data
Collections Communications: Multi-Channel vs. Omni-Channel
Multi-channel vs. omni-channel communications may seem to be a matter of semantics, but it represents a real difference in how successful your customer programs will be
Bank Ecosystems: The Role of Data Ingestion
Multiple types of data can be fed into banking systems to make better decisions - but can your system handle it?
Open Banking: Are You Ready to Become a Banking Ecosystem?
Now is the time to move from a traditional financial company to a modern Open Banking ecosystem
Debt Collection Communications: Are You Doing It Right?
A new survey shows how many debt collectors are missing the mark in their contact strategies
Behavioral Biometrics and Customer Identity Authentication
With synthetic identity fraud on the rise, behavioral biometrics enable banks to balance customer experience and fraud prevention
Debt Collection: 5 Questions for Meeting Inbound Demand
The pandemic has put stress on lenders' and debt collectors' ability to meet inbound demand - here are 5 points for reviewing your abilities
Debt Collection in the Pandemic: Why UK Customers are Dissatisfied
New data points to problems lenders have executing customer-centric collections
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Connect with FICO for answers to all your product and solution questions. Interested in becoming a business partner? Contact us to learn more. We look forward to hearing from you.