A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products

Protect your customers and prevent fraud losses from various types of scams using intelligent intervention

FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience

Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization

With real-time, omni-channel communications, banks can improve fraud management and customer experience with personalized outreach

Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships

Financial services partner organizations should offer best-in-class customer communication technology, with easy implementation, ongoing management and impressive results

Multi-channel vs. omni-channel communications may seem to be a matter of semantics, but it represents a real difference in how successful your customer programs will be

A new survey shows how many debt collectors are missing the mark in their contact strategies

The pandemic has put stress on lenders' and debt collectors' ability to meet inbound demand - here are 5 points for reviewing your abilities

New data points to problems lenders have executing customer-centric collections

The UK's financial regulator is calling for greater operational resilience - here's how collections operations can respond

Taking a forward-looking approach to debt management can help us manage the current crisis

While there are several viable routes to strong customer authentication, the choice of a second factor, possession, is posing problems.

Our survey clearly revealed that many lenders are not using omnichannel to communicate via the channels customers prefer.