A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products

FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience

Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization

Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships

Prestigious EMEA Credit Awards program recognizes leading technology providers and praiseworthy customer implementations in financial services

FICO survey demonstrates the importance of fraud protection to today’s customers and the need to effectively balance security with convenience

Moving from separate systems to a single platform, and using omnichannel communications, are keys to improving both risk and fraud management

Siloes between your application fraud management and originations teams can create customer experience problems and increase losses - here are some ways to break through the siloes

Barriers between functions create credit risk and fraud exposure and lead to poor customer experiences and reduced business growth

These fraud trends will define 2024 as financial institutions look to enhance security and protect the customer experience

The drive to reduce technical debt from disconnected legacy systems is leading banks to enterprise decision platforms - with benefits for IT, the commercial team and consumers

The rise of 'tap & go' payments during the pandemic increased fraud risk - here's what lenders can do to mitigate contactless payments fraud

Done right, hyper-personalization is the key to some major challenges faced by fraud departments, transforming customer experience and fraud controls

Factors driving credit score decreases observed among student loan holders involved behaviors such as delinquency on credit products including bankcards, auto loans, and mortgages

As the EU works on an AI Act, FICO research suggests that banks are expanding their use of AI but not necessarily focused on responsible AI