Survey: What Makes a Great Customer Experience?
A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products
Bank Primacy: Survey Reveals Secrets to Customer Loyalty
FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience
Next Best Actions / Next Best Offers – Four Pointers to Success
Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization
Determining the Next Best Action to Grow Customer Relationships
Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships
Financial Inclusion Using Analytics
How FICO Scoring can help companies make decisions that benefit society
IWD 2022: Breaking the Bias with Data Science
Pioneered by FICO, credit scoring has helped women worldwide get better access to credit, breaking the bias with data science
The Santa Challenge 1: Get the Data!
Santa's facing a number of challenges this year related to the pandemic. Can the FICO Platform help?
FICO Resilience Index Now Available for Lenders to Pilot
FICO works to keep credit flowing during uncertain economic times
The Ballad of the Small Banker: An SBA Lender’s Experience with PPP Loans
How a Community Bank Served Small Businesses and the Manual Process Prevailed
Looking Ahead and Preparing for a Post-Coronavirus World
What’s next for the banking industry and how the COVID-19 pandemic will change the customer experience.
How Small Banks Can Protect Their Customers & Portfolio Amid the COVID-19 Crisis
What lenders should be doing NOW for their portfolios and their clients
How Small Banks Can Respond to the Coronavirus Outbreak and Help Businesses Survive
4 steps that community banks can take to respond to the COVID-19 pandemic and help their clients adjust to the economic impacts
VIDEO: Fighting Bias in AI, Analytics and Scores
Diverse thinking is needed to avoid introducing gender bias and other forms of bias into analytic models
FICO Celebrates 30th Anniversary of the FICO Score
Spotlighting global financial inclusion innovation at 2019 FICO World
How Small Banks can Capture more Market Share of the Small Business Lending Market
Currently, small banks and credit unions only have 9% of all small business loans under $100,000.
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