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Survey: What Makes a Great Customer Experience?

A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products

Bank Primacy: Survey Reveals Secrets to Customer Loyalty

FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience

Next Best Actions / Next Best Offers – Four Pointers to Success

Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization

Determining the Next Best Action to Grow Customer Relationships

Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships

FICO’s Leadership in Optimization – Interview with Timo Berthold

In his interview for the podcast “Subject to”, FICO’s Timo Berthold discusses his career in computational optimization and mixed integer programming

FICO Scientist Honored at Leading Operational Research Conference

FICO’s Claudio Gambella was a member of a team awarded at EURO 2024 for its work in mathematical optimization

Advancing the Science of Optimization: FICO & Zuse Institute Berlin

FICO partners with Zuse Institute Berlin on critical research into mathematical optimization

The Power of Optimization: Solving a Dire Water Access Problem

The SEIO-BBVA prize for best applied contribution in operations research goes to a team including FICO’s Selene Silvestri

Financial Inclusion Using Analytics

How FICO Scoring can help companies make decisions that benefit society

IWD 2022: Breaking the Bias with Data Science

Pioneered by FICO, credit scoring has helped women worldwide get better access to credit, breaking the bias with data science

The Santa Challenge 4: Fly with Fewer Reindeer!

Two of Santa's reindeer are self-isolating - how can he make the flight with less speed? FICO optimization shows him how!

The Santa Challenge 1: Get the Data!

Santa's facing a number of challenges this year related to the pandemic. Can the FICO Platform help?

FICO Resilience Index Now Available for Lenders to Pilot

FICO works to keep credit flowing during uncertain economic times

VIDEO: Fighting Bias in AI, Analytics and Scores

Diverse thinking is needed to avoid introducing gender bias and other forms of bias into analytic models

FICO Celebrates 30th Anniversary of the FICO Score

Spotlighting global financial inclusion innovation at 2019 FICO World

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