Survey: What Makes a Great Customer Experience?
A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products
Bank Primacy: Survey Reveals Secrets to Customer Loyalty
FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience
Next Best Actions / Next Best Offers – Four Pointers to Success
Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization
Risk-Aware Marketing to Personalize Telco Customer Engagement
Here's how technology from the banking space can help telcos compete with aggressively competitive sales and retention tactics
Determining the Next Best Action to Grow Customer Relationships
Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships
FICO Survey: Secondary Market Expects Higher Volatility in 2023
FICO pulse survey finds that secondary market wants more information on transition to FICO Score 10T
Cash Flow Data Can Improve Credit Access with an UltraFICO® Score
Among U.S. consumers who don’t have enough credit history to generate a traditional FICO® Score, over 15 million could receive an UltraFICO® Score
The Rise of Telco Cloud-Based Platform Solutions
As telcos make the transition from on-premises to cloud-based platform solutions, they need to get maximum value from the data sets, information sources and insights available
FICO Fact: No Credit Score Versus Low Credit Score
A low FICO score for a consumer can have the perverse effect of preventing them from having access to a second chance through manual underwriting.
Delivering Trust for Risk-Aware Telcos - Using Data and Analytics
Pre-screened, right-sized offers and the efficient use of ‘just-in-time’ data are helping telcos win, retain and safeguard more customers – regardless of age or credit profile
Continuous Financial Education for Women Small Business Owners
FICO-hosted panel at NAWBO’s 2022 Advocacy Days discusses how financial education impacts access to capital and business growth for small businesses.
FICO Fact: How Alternative Data Enhances the Accuracy of Consumer Credit Profiles
Developed by FICO in partnership with LexisNexis Risk Solutions and Equifax, FICO® Score XD 2 utilizes alternative data—data not included in the traditional credit bureau file
FICO Fact: How Current is the Data in my FICO Score?
The data reflected in your FICO® Score can be as recent as a payment reported by your lender today.
FICO Fact: Does FICO’s Minimum Scoring Criteria Limit Consumers’ Access to Credit?
Over the last 30 years, FICO has continued to analyze the minimum amount of credit bureau data that is necessary to deliver a reliable, predictive FICO® Score to the market.
FICO Fact: Do FICO Scores Consider Telco and Utility Data?
The inclusion of telco and utility payment information dates back to the release of the very first FICO Scores in 1989.
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