A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products

FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience

Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization

Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships

Stay ahead in 2025 with timely analysis on banking policy predictions and strategic insights for regulatory compliance professionals

Upcoming US elections loom over the outlook for the US financial services industry, but regulations on AI, open banking and more are expected

Open banking, BNPL, cybersecurity and AI will all be under the microscope for regulators and policymakers, but not all areas will see major action in 2023

How FICO Scoring can help companies make decisions that benefit society

Pioneered by FICO, credit scoring has helped women worldwide get better access to credit, breaking the bias with data science

From Open Banking opportunities to overdraft rules, here are my predictions for changes in public policy

2021 is poised to bring about some meaningful and positive developments in Washington for the financial services industry

Santa's facing a number of challenges this year related to the pandemic. Can the FICO Platform help?

FICO works to keep credit flowing during uncertain economic times

Diverse thinking is needed to avoid introducing gender bias and other forms of bias into analytic models

From safeguarding your identity to fighting money laundering, here's what I predict US lawmakers will do this year