Survey: What Makes a Great Customer Experience?
A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products
Bank Primacy: Survey Reveals Secrets to Customer Loyalty
FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience
Next Best Actions / Next Best Offers – Four Pointers to Success
Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization
Determining the Next Best Action to Grow Customer Relationships
Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships
2025 Bank Policy Predictions: Another Swing of the Political Pendulum
Stay ahead in 2025 with timely analysis on banking policy predictions and strategic insights for regulatory compliance professionals
Policy Predictions 2024: Navigating Regulatory Uncertainty in Banking
Upcoming US elections loom over the outlook for the US financial services industry, but regulations on AI, open banking and more are expected
FICO Survey: Secondary Market Expects Higher Volatility in 2023
FICO pulse survey finds that secondary market wants more information on transition to FICO Score 10T
Cash Flow Data Can Improve Credit Access with an UltraFICO® Score
Among U.S. consumers who don’t have enough credit history to generate a traditional FICO® Score, over 15 million could receive an UltraFICO® Score
Four 2023 U.S. Policy Predictions for Financial Services Companies
Open banking, BNPL, cybersecurity and AI will all be under the microscope for regulators and policymakers, but not all areas will see major action in 2023
FICO Fact: No Credit Score Versus Low Credit Score
A low FICO score for a consumer can have the perverse effect of preventing them from having access to a second chance through manual underwriting.
Continuous Financial Education for Women Small Business Owners
FICO-hosted panel at NAWBO’s 2022 Advocacy Days discusses how financial education impacts access to capital and business growth for small businesses.
FICO Fact: How Alternative Data Enhances the Accuracy of Consumer Credit Profiles
Developed by FICO in partnership with LexisNexis Risk Solutions and Equifax, FICO® Score XD 2 utilizes alternative data—data not included in the traditional credit bureau file
Public Policy Predictions 2022: What's Coming for Financial Services
From Open Banking opportunities to overdraft rules, here are my predictions for changes in public policy
FICO Fact: How Current is the Data in my FICO Score?
The data reflected in your FICO® Score can be as recent as a payment reported by your lender today.
FICO Fact: Does FICO’s Minimum Scoring Criteria Limit Consumers’ Access to Credit?
Over the last 30 years, FICO has continued to analyze the minimum amount of credit bureau data that is necessary to deliver a reliable, predictive FICO® Score to the market.
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