Survey: What Makes a Great Customer Experience?
A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products
Bank Primacy: Survey Reveals Secrets to Customer Loyalty
FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience
Next Best Actions / Next Best Offers – Four Pointers to Success
Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization
Determining the Next Best Action to Grow Customer Relationships
Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships
Transform Your Bank’s Customer Acquisition with Real-Time Decisioning
A FICO World session on how automation and real-time decisioning are transforming customer onboarding for financial institutions
This Crisis Shows We Need a More Decentralized Banking Market
During the COVID-19 pandemic, we can see that having fewer community banks hurts consumers in critical moments.
Dr. Strangelove or: How Fintechs Will Learn to Stop Worrying and Love Regulation
Over the next decade, the guiding ethos of fintech will evolve beyond 'move fast and break things'.
Solving the “Black Hole Problem” with First-Party Fraud
A conversation with Aite Group's Julie Conroy and Neuro-ID's Jack Alton.
The Future of Customer Acquisition in Financial Services
Financial services providers are under increasing pressure to acquire and retain profitable customers. FICO subject matter experts discuss strategies, tools, and KPIs for success in this lively exchange.
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