Survey: What Makes a Great Customer Experience?
A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products
Bank Primacy: Survey Reveals Secrets to Customer Loyalty
FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience
Next Best Actions / Next Best Offers – Four Pointers to Success
Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization
Determining the Next Best Action to Grow Customer Relationships
Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships
FICO’s Leadership in Optimization – Interview with Timo Berthold
In his interview for the podcast “Subject to”, FICO’s Timo Berthold discusses his career in computational optimization and mixed integer programming
FICO Scientist Honored at Leading Operational Research Conference
FICO’s Claudio Gambella was a member of a team awarded at EURO 2024 for its work in mathematical optimization
Advancing the Science of Optimization: FICO & Zuse Institute Berlin
FICO partners with Zuse Institute Berlin on critical research into mathematical optimization
The Power of Optimization: Solving a Dire Water Access Problem
The SEIO-BBVA prize for best applied contribution in operations research goes to a team including FICO’s Selene Silvestri
COVID Vaccine Fraud: Be Wary of the Scammers
Review the latest scams emerging and run through a checklist of how to protect yourself and your loved ones
VIDEO: The Galloping Growth of Merchandise Muling
Like money muling, merchandise muling isn’t new, but detective Jesse Gossmann explains how this work-from-home scam has exploded during the pandemic
5 Ways to Protect Yourself Against Tax Refund Fraud
Looking for Your Tax Refund? So Are Fraudsters.
What is the Electronic Consent Based Verification Service (eCBSV)?
Will eCBSV stop synthetic identity fraud?
5 Steps to Stop Identity Fraud and Improve the Digital Experience
Finding the right balance between security and convenience can be a challenge - here's how to approach it
The Santa Challenge 4: Fly with Fewer Reindeer!
Two of Santa's reindeer are self-isolating - how can he make the flight with less speed? FICO optimization shows him how!
The Santa Challenge 2 – Analyze All That New Data!
Santa's facing a number of challenges this year related to the pandemic. Can the FICO Platform help?
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