Technical operating models should drive business composability, security by design, & self-sufficiency - here's how to do it

A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products

FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience

These are the five pillars that can unite business and IT goals and convert artificial intelligence into measurable value — fast

Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization

Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships

As consumer spending patterns change in the pandemic, fraudsters are changing to match

New communications tools must be combined with a focus on each borrower's financial circumstances, to identify vulnerable customers and how to manage them

Segmentation and new variables are among the COVID-19 banking recommendations

Following a slide that lasted four+ years, the FICO® Credit Health Index for Russia began climbing in April 2016 and climbed another 2 points last quarter.