Will Open Communications Reshape the UK Telecoms Market?
The Open Communications initiative has the potential to dramatically change the way CSPs work with consumers
How COVID-19 Changes Collections in Telecommunications
New processes and tools are needed to deal with an escalating number of customers with payment challenges
Identity Verification for Telcos: Are Selfies Enough?
In today's fully digital environment, it's more important than ever to improve identity verification and validation processes for customer onboarding and management
Mobile Operators and Coronavirus: Ideas to Help Slow the Spread
Helping health authorities and governments with access to CDRs or facilitating digital communications could help containment
Telecommunications Predictions 2020: Ready for the AI Fiasco?
From financial inclusion to AI failures, here are four things I see happening
Top Fraud Issues for Telecommunications: Survey Results
Subscription fraud is growing, while use of AI and machine learning remains surprisingly low
Using Machine Learning to Improve Telecom Business Assurance
A groundbreaking collaboration for TM Forum shows how advanced analytics and open APIs can improve telecom business assurance
Account Takeover Fraud in Telecom – 4 Things to Watch
As CSPs have looked to introduce additional controls and checks at the front-end onboarding process, fraudsters have moved to account takeover fraud.
What Is Telecom Subscription Fraud?
Subscription fraud occurs when a fraudster uses their own, a stolen or a synthetic identity to obtain mobile devices and services with no intention to pay.
Advanced Analytics in Telecommunications: Why the Lag?
Our global survey with TM Forum demonstrates that many CSPs are at a relatively early stage of using advanced analytics in telecommunications — and European CSPs appear to be further behind.
How to Address Overpayment for Mobile Phones
Ofcom are currently consulting on how to address overpayment for mobile phones - is better customer communication the answer?
How Can Analytics Improve the Customer Experience?
With CSPs having access to incredibly rich data which can be streamed in real time, there is huge scope to utilise this in order to enrich the overall customer experience.
How a Bad Decision Process Ruins Customer Experience
Let's look at customer experience scenarios that can be improved by advanced analytics and how CSPs could and should take a more customer-led approach.
Smart Telcos Compete on Experience, Not Price
In this short series I’ll explore how this trend toward customer experience is underpinned by data, advanced analytics and connecting customer decisions across the lifecycle to optimise revenues.
Will You Turn Your Body into a Human Smartphone?
Are you ready to turn your body into a smartphone? And if you are, how will you secure the data your body transmits?
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