A full view of the customer journey is critical to detecting and preventing digital wallet fraud, as are enhanced communications and segmented strategies

A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products

FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience

The FICO European Fraud Map shows how Card Not Present fraud is rising across Europe, and why a unified approach to fighting fraud is vital

UK Finance’s Fraud Report 2025 shows changes in fraud typologies – underlying much of this shift is evolving techniques in social engineering

Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization

Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships

Money mules are causing significant problems across the globe. Organizations must take proactive steps to identify and disrupt them.

In his interview for the podcast “Subject to”, FICO’s Timo Berthold discusses his career in computational optimization and mixed integer programming

FICO’s Claudio Gambella was a member of a team awarded at EURO 2024 for its work in mathematical optimization

As bank fraud increases and more customers fall victim to scams, banks in Spain need to enhance fraud protection but not at the risk of damaging customer experience

FICO partners with Zuse Institute Berlin on critical research into mathematical optimization

The SEIO-BBVA prize for best applied contribution in operations research goes to a team including FICO’s Selene Silvestri

Two of Santa's reindeer are self-isolating - how can he make the flight with less speed? FICO optimization shows him how!

The mathematical optimization community already has a clear set of standards for MIP benchmarking - these should be followed.