A full view of the customer journey is critical to detecting and preventing digital wallet fraud, as are enhanced communications and segmented strategies

A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products

FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience

The FICO European Fraud Map shows how Card Not Present fraud is rising across Europe, and why a unified approach to fighting fraud is vital

UK Finance’s Fraud Report 2025 shows changes in fraud typologies – underlying much of this shift is evolving techniques in social engineering

Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization

Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships

Money mules are causing significant problems across the globe. Organizations must take proactive steps to identify and disrupt them.

As bank fraud increases and more customers fall victim to scams, banks in Spain need to enhance fraud protection but not at the risk of damaging customer experience

Review the latest scams emerging and run through a checklist of how to protect yourself and your loved ones

Like money muling, merchandise muling isn’t new, but detective Jesse Gossmann explains how this work-from-home scam has exploded during the pandemic

Looking for Your Tax Refund? So Are Fraudsters.

Will eCBSV stop synthetic identity fraud?

Finding the right balance between security and convenience can be a challenge - here's how to approach it

Santa's facing a number of challenges this year related to the pandemic. Can the FICO Platform help?