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The Hidden Costs of Friction: What 18,000 Consumers Revealed About Identity Verification and Account Origination

Our comprehensive survey uncovered striking regional differences in consumer priorities and behaviors, challenging conventional wisdom about what drives account selection

Merchant Acquiring: The Fraud Landscape for Competitive Advantage

As merchant acquiring models evolve, fraud management must expand beyond traditional transaction monitoring toward a broader view of ecosystem governance

The CIO as Change Agent: Five Key Steps to Drive Top Flight Innovation

Chief information officers are no longer back-office caretakers––they’re enabling business transformation through cloud, data, AI, and platform modernization

What Are the AI Challenges in Banking? Views from the FT Global Banking Summit

International banking leaders meeting at the FT Global Banking Summit found common challenges in adopting GenAI and managing its risks

Merchant Acquiring Mastery: Three Game-Changing Strategies for Competitive Advantage

Merchant acquirers now demand sophisticated onboarding automation, dynamic pricing intelligence, and predictive analytics to win and retain profitable merchant relationships

What Is First-Party Fraud? How It Occurs and How to Stop It

From banks to telcos to debt collection agencies, what looks like unrecoverable bad debt may in fact be first-party fraud - here's how to reduce its impact

The CIO’s Role in Achieving Responsible AI: Conduit in Chief

The CIO’s Role in Achieving Responsible AI: Conduit in Chief

5 Ways CIOs Set the Pace and the Foundation for an AI-Powered Business

As visionary leaders Modern CIOs are the driving force in operationalizing the responsible use of artificial intelligence and generative artificial intelligence

Key Considerations to Manage Bust-Out Fraud and Check Kiting

Improve customer management and reduce losses from check fraud by managing payment hold strategies using analytics

The 6 "E"s of Enterprise Fraud Management

Navigate the complexities of enterprise fraud management with seamless orchestration, real-time detection, and scalable prevention and intervention strategies.

4 Key Ways to Drive Profitability With Overlimit Authorisations

Enhance your customer management strategies to boost enterprise revenue through overlimit authorisations

Using More Customer Management Tools Can Generate Millions in Incremental Profit

The benefits of active vs. passive use of FICO customer management technology are clear

How to Communicate with Customers about Possible Fraud

Real-time communications play a key role for banks to balance sensible friction in fraud management with customer preferences for ease and convenience

Hyper-Personalization: How to Blend Fraud Management and CX

Hyper-personalized fraud management is becoming integral to banks’ abilities to extend fraud-protected but friction-free customer experiences

Why Banks Need Context and Orchestration to Fight Against Fraud

A lack of context and orchestration can limit a bank’s ability to stop fraud, while increasing the potential for false positives

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