Merchant Acquiring: The Fraud Landscape for Competitive Advantage
As merchant acquiring models evolve, fraud management must expand beyond traditional transaction monitoring toward a broader view of ecosystem governance
Merchant Acquiring Mastery: Three Game-Changing Strategies for Competitive Advantage
Merchant acquirers now demand sophisticated onboarding automation, dynamic pricing intelligence, and predictive analytics to win and retain profitable merchant relationships
Survey: What Makes a Great Customer Experience?
A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products
Bank Primacy: Survey Reveals Secrets to Customer Loyalty
FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience
Key Considerations to Manage Bust-Out Fraud and Check Kiting
Improve customer management and reduce losses from check fraud by managing payment hold strategies using analytics
Next Best Actions / Next Best Offers – Four Pointers to Success
Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization
Determining the Next Best Action to Grow Customer Relationships
Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships
4 Key Ways to Drive Profitability With Overlimit Authorisations
Enhance your customer management strategies to boost enterprise revenue through overlimit authorisations
Using More Customer Management Tools Can Generate Millions in Incremental Profit
The benefits of active vs. passive use of FICO customer management technology are clear
UK Credit Card Trends for September: Calm Before the Storm?
Monthly report on UK credit card trends shows financial prudence with spending down and percentage of payments to balance up – but will lockdown stashes save the day or fade away?
UK Credit Cards: August Data Reveals Consumer Confidence
August saw a two-year low in consumers paying less than the amount due on cards, although signs of financial pressure can be seen
UK Card Trends: Pandemic Savings Mask Picture of Debt
Our UK Credit Market Report of UK card trends for July 2021 reveals that there was an uplift in missed payment rates, whilst spend on cards marginally fell
The Impact of COVID-19 on Credit Card Payments
Credit card trends for payments and delinquencies show similar patterns in the US, the UK and Canada, though extra savings and government support are masking the pandemic's impact
The Impact of COVID-19 on Credit Card Trends - US, UK, Canada
Looking at trends for activity, utilization, spend, balances, usage, interest reveals new focus areas for issuers
UK Credit Market Report June 2021: Spending Tops 2019 Level
Credit card spend 3.5% higher than June 2019, suggesting some households are benefitting from pandemic savings, but not everyone is confident in financial position
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