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Using SMS, RCS and WhatsApp in Omni-Channel Communications

Lenders in Brazil can improve collections and fraud strategies by optimizing the balance of digital message channels

2025 Bank Policy Predictions: Another Swing of the Political Pendulum

Stay ahead in 2025 with timely analysis on banking policy predictions and strategic insights for regulatory compliance professionals

Credit and Risk Trends in Brazil Highlight Need for Tailored Treatment

July data shows Brazil's credit portfolio is in good shape - combined with a decline in delinquency, this makes a fertile ground for credit granting

Brazilian Credit Risk Trends Reveal Growth Opportunities

This deep dive into the credit health of the Brazilian market presents a positive national scenario, leading to recommendations for growth in multiple credit products

Policy Predictions 2024: Navigating Regulatory Uncertainty in Banking

Upcoming US elections loom over the outlook for the US financial services industry, but regulations on AI, open banking and more are expected

Four 2023 U.S. Policy Predictions for Financial Services Companies

Open banking, BNPL, cybersecurity and AI will all be under the microscope for regulators and policymakers, but not all areas will see major action in 2023

Public Policy Predictions 2022: What's Coming for Financial Services

From Open Banking opportunities to overdraft rules, here are my predictions for changes in public policy

Collection Predictions 2021: Uncertainty and Opportunity

Four insights on the possible state of the debt collection industry in the United States

Financial Policy Predictions 2021: Meaningful Changes Ahead

2021 is poised to bring about some meaningful and positive developments in Washington for the financial services industry

Successes from Automating Communications in Collections

Automated communications increase revenues and customer service while decreasing the cost of collections

Analytics or Human Experience? The Answer is Both

How analytics can supplement and enhance efficiencies in Collections

Collections Post-Pandemic: Ramping up Collection Activities

This is the time to look at new tools, new strategies, and new approaches to customer service.

Collections Post-Pandemic: Analytics & Automated Communications

Automated predictive and prescriptive analytics can enhance collections operations

Collections Post-Pandemic: Automating Customer Communications

Advanced, automated communication will allow organizations to reach more consumers with fewer agents.

Collections Post-Pandemic: Re-thinking the Business of Collections

Rather than simply returning to business-as-usual, organizations can use this as an opportunity to re-invent themselves.

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