Filter by:

Survey: What Makes a Great Customer Experience?

A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products

Bank Primacy: Survey Reveals Secrets to Customer Loyalty

FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience

Using SMS, RCS and WhatsApp in Omni-Channel Communications

Lenders in Brazil can improve collections and fraud strategies by optimizing the balance of digital message channels

Next Best Actions / Next Best Offers – Four Pointers to Success

Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization

Determining the Next Best Action to Grow Customer Relationships

Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships

Credit and Risk Trends in Brazil Highlight Need for Tailored Treatment

July data shows Brazil's credit portfolio is in good shape - combined with a decline in delinquency, this makes a fertile ground for credit granting

Brazilian Credit Risk Trends Reveal Growth Opportunities

This deep dive into the credit health of the Brazilian market presents a positive national scenario, leading to recommendations for growth in multiple credit products

Watch the FICO World Fairness in Lending Session

Insightful financial inclusion video focused on fairness in lending

‘FICO Drift’: What Is It, and What Causes It?

FICO® Scores rank-order the likelihood of borrowers’ credit repayment risk - the relationship between the FICO Score and repayment odds can and does shift

The FICO® Score is Built to Last

For more than 30 years, the FICO® Score has been carefully developed to be robust and reliable assessments of credit risk throughout the credit cycle

How Might Buy Now, Pay Later Loans Impact FICO® Scores?

Key findings from FICO research on consumer credit files with recently opened Buy Now, Pay Later loans

BNPL in Credit Reports: How Could This Data Impact FICO Scores?

Key findings from FICO research suggests how the inclusion of Buy Now, Pay Later (BNPL) loan data in consumer credit report files could affect FICO Scores

The Role of AI Model Governance

In conversation with Scott Zoldi, FICO's Chief Analytics Officer.

Average U.S. FICO® Score at 716, Indicating Improvement in Consumer Credit Behaviors Despite Pandemic

The FICO Score is a broad-based, independent standard measure of credit risk

Average U.S. FICO Score at 711, But Uncertainty Abounds

It generally takes some time for the effects of a major macroeconomic event to start to show up in consumers’ credit reports.

Take the next step

Connect with FICO for answers to all your product and solution questions. Interested in becoming a business partner? Contact us to learn more. We look forward to hearing from you.