Filter by:

Survey: What Makes a Great Customer Experience?

A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products

Bank Primacy: Survey Reveals Secrets to Customer Loyalty

FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience

Using SMS, RCS and WhatsApp in Omni-Channel Communications

Lenders in Brazil can improve collections and fraud strategies by optimizing the balance of digital message channels

Next Best Actions / Next Best Offers – Four Pointers to Success

Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization

Determining the Next Best Action to Grow Customer Relationships

Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships

FICO’s Leadership in Optimization – Interview with Timo Berthold

In his interview for the podcast “Subject to”, FICO’s Timo Berthold discusses his career in computational optimization and mixed integer programming

FICO Scientist Honored at Leading Operational Research Conference

FICO’s Claudio Gambella was a member of a team awarded at EURO 2024 for its work in mathematical optimization

Credit and Risk Trends in Brazil Highlight Need for Tailored Treatment

July data shows Brazil's credit portfolio is in good shape - combined with a decline in delinquency, this makes a fertile ground for credit granting

Brazilian Credit Risk Trends Reveal Growth Opportunities

This deep dive into the credit health of the Brazilian market presents a positive national scenario, leading to recommendations for growth in multiple credit products

Advancing the Science of Optimization: FICO & Zuse Institute Berlin

FICO partners with Zuse Institute Berlin on critical research into mathematical optimization

The Power of Optimization: Solving a Dire Water Access Problem

The SEIO-BBVA prize for best applied contribution in operations research goes to a team including FICO’s Selene Silvestri

The Santa Challenge 4: Fly with Fewer Reindeer!

Two of Santa's reindeer are self-isolating - how can he make the flight with less speed? FICO optimization shows him how!

MIP Benchmarking: Don't Abuse the Standards

The mathematical optimization community already has a clear set of standards for MIP benchmarking - these should be followed.

Take the next step

Connect with FICO for answers to all your product and solution questions. Interested in becoming a business partner? Contact us to learn more. We look forward to hearing from you.