Enterprise fraud management can break down fraud prevention operational silos so that fraud and abuse can be tackled at the customer level, rather than just the account level

A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products

FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience

Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization

Understand the impact of PSD3 and the key changes it creates for fraud prevention specialists

Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships

Fraudsters adapt rapidly, always on the lookout for new ways to exploit weaknesses in fraud defences and find new routes to their victims. How can fraud teams respond?

As real-time payments continue to grow globally, authorized push payment fraud scams follow. making intervention imperative

Prestigious EMEA Credit Awards program recognizes leading technology providers and praiseworthy customer implementations in financial services

Traditional fraud protection methods may not be effective in protecting the unbanked and underbanked population - a more careful approach is needed

FICO survey demonstrates the importance of fraud protection to today’s customers and the need to effectively balance security with convenience

Scam regulations in Hong Kong, Singapore and Australia underline the need for action on the part of lenders and telcos

Moving from separate systems to a single platform, and using omnichannel communications, are keys to improving both risk and fraud management

Siloes between your application fraud management and originations teams can create customer experience problems and increase losses - here are some ways to break through the siloes

Barriers between functions create credit risk and fraud exposure and lead to poor customer experiences and reduced business growth