Survey: What Makes a Great Customer Experience?
A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products
Bank Primacy: Survey Reveals Secrets to Customer Loyalty
FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience
2025 Mortgage Refi Boom in Australia: The AI Advantage
As Australia faces multiple rate cuts in 2025, learn how AI and transaction analytics can power smarter, faster mortgage refinancing decisions
Next Best Actions / Next Best Offers – Four Pointers to Success
Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization
Determining the Next Best Action to Grow Customer Relationships
Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships
3 Frauds Demanding Urgent Adaptation By Australian Telcos
Subscription fraud, scams, and account takeover fraud all impact the bottom line and risk damaging reputation.
FICO Platform Launches in Indonesia
Applied Intelligence innovation brought to dynamic market with nearly 300M consumers
Survey: Real-time Payments Fraud Up for 4 out of 5 APAC Banks
Additional identity and authentication technologies needed with fraud expected to increase in 2020
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