Waiting for your regulator to require improved customer communications on scams places you at risk of distinct competitive disadvantage vis-à-vis your competitors

Defining and understanding different scam typologies yields results when identifying and preventing authorized push payment fraud

Latin America needs to get ready for the consequences of the growth of real-time payments

As regulators around the world roll out new rules to deal with APP fraud, these four tips can help payment service providers adapt to the new fraud prevention regimes

Financial services partner organizations should offer best-in-class customer communication technology, with easy implementation, ongoing management and impressive results

Just as every orchestra needs a conductor, decision orchestration keeps all the rules and processes firing at the right times in your system

Microservices are small building blocks created to accomplish a business action or decision, and can be used throughout the business to increase efficiency and improve results

Unless you are good at generating the right data characteristics, or features, which are relevant to your business decisions, you cannot increase the value of big data

Multi-channel vs. omni-channel communications may seem to be a matter of semantics, but it represents a real difference in how successful your customer programs will be

Multiple types of data can be fed into banking systems to make better decisions - but can your system handle it?

Now is the time to move from a traditional financial company to a modern Open Banking ecosystem

A new survey shows how many debt collectors are missing the mark in their contact strategies

With synthetic identity fraud on the rise, behavioral biometrics enable banks to balance customer experience and fraud prevention

The pandemic has put stress on lenders' and debt collectors' ability to meet inbound demand - here are 5 points for reviewing your abilities

New data points to problems lenders have executing customer-centric collections