Reducing fraud, improving debt collection and building customer loyalty are three gains businesses can achieve with a great customer communication strategy

Here's how technology from the banking space can help telcos compete with aggressively competitive sales and retention tactics

FICO survey shows even digital-savvy customers still prefer to open accounts in branches - understanding their reasons can help you give them confidence in digital channels

By predicting customer scenarios and automating collections communications, telco operators can improve collections and lower costs

Waiting for your regulator to require improved customer communications on scams places you at risk of distinct competitive disadvantage vis-à-vis your competitors

Defining and understanding different scam typologies yields results when identifying and preventing authorized push payment fraud

Latin America needs to get ready for the consequences of the growth of real-time payments

As regulators around the world roll out new rules to deal with APP fraud, these four tips can help payment service providers adapt to the new fraud prevention regimes

Fraud prevention leaders outline their concerns and priorities for tackling application fraud at FICO virtual roundtable

One effective way for service providers to protect customers against fraud schemes is through automated, real-time, two-way communication and notification

Service providers can expect to achieve improvements of 30% or more from applying advanced analytics to fight subscription fraud

Criminals are exploiting subscription fraud and using it as a gateway to other crimes - here's FICO's advice on how to stop it

As telcos make the transition from on-premises to cloud-based platform solutions, they need to get maximum value from the data sets, information sources and insights available

FICO’s Fraud, Identity and Digital Banking Survey 2022 shows that customers in Canada want slick onboarding processes, where fraud controls work but don’t delay account opening

Pre-screened, right-sized offers and the efficient use of ‘just-in-time’ data are helping telcos win, retain and safeguard more customers – regardless of age or credit profile