Waiting for your regulator to require improved customer communications on scams places you at risk of distinct competitive disadvantage vis-à-vis your competitors

Defining and understanding different scam typologies yields results when identifying and preventing authorized push payment fraud

Latin America needs to get ready for the consequences of the growth of real-time payments

As regulators around the world roll out new rules to deal with APP fraud, these four tips can help payment service providers adapt to the new fraud prevention regimes

Digital collections, agility, consumer focus on analytics are priorities now as debt collectors deal with the pandemic

During the COVID-19 pandemic, we can see that having fewer community banks hurts consumers in critical moments.

Collections teams are now responsible for more customers than ever — are they ready?

Beyond short-term impacts, portfolios, workforces and operating models are changing

Over the next decade, the guiding ethos of fintech will evolve beyond 'move fast and break things'.

A conversation with Aite Group's Julie Conroy and Neuro-ID's Jack Alton.

Can the banking industry match the innovative approaches used in utilities?

Financial services providers are under increasing pressure to acquire and retain profitable customers. FICO subject matter experts discuss strategies, tools, and KPIs for success in this lively exchange.