2025 Bank Policy Predictions: Another Swing of the Political Pendulum
Stay ahead in 2025 with timely analysis on banking policy predictions and strategic insights for regulatory compliance professionals
How Hyper-Personalized Communications Can Stop Scams
Waiting for your regulator to require improved customer communications on scams places you at risk of distinct competitive disadvantage vis-à-vis your competitors
How to Fight Scams Through Better Classification and Effective Tagging
Defining and understanding different scam typologies yields results when identifying and preventing authorized push payment fraud
Will Brazil’s New Scams Regulation Drive Change in Latin America?
Latin America needs to get ready for the consequences of the growth of real-time payments
Policy Predictions 2024: Navigating Regulatory Uncertainty in Banking
Upcoming US elections loom over the outlook for the US financial services industry, but regulations on AI, open banking and more are expected
APP Fraud: Get Ready Now for Global Scams Regulations
As regulators around the world roll out new rules to deal with APP fraud, these four tips can help payment service providers adapt to the new fraud prevention regimes
Four 2023 U.S. Policy Predictions for Financial Services Companies
Open banking, BNPL, cybersecurity and AI will all be under the microscope for regulators and policymakers, but not all areas will see major action in 2023
Is “Enterprise Intelligence” an Oxymoron? Breaking the 5 Blockers
Enterprise intelligence that powers digital customer experiences has never been more advanced — so why are 70% of digital transformations floundering?
Wolf, Goat and Cabbage: The Digital Customer Experience Riddle
Disjointed digital customer experiences are causing banking and insurance customers to flee in record numbers
Enterprise Intelligence: 5 Steps to Ending a Whac-a-Mole Approach
If you are reacting to customer and competitor actions, you are already behind; but enterprise intelligence can get you back in the game
Public Policy Predictions 2022: What's Coming for Financial Services
From Open Banking opportunities to overdraft rules, here are my predictions for changes in public policy
MacGyver-izing Your Enterprise for Digital Transformation
The real trick to beating the bad guys, like digital disruptors, is outsmarting them
Which Is Harder: Customer Centricity or Solving a Rubik’s Cube?
Achieving customer centricity without a decisioning platform can be as hit-or-miss as solving a Rubik’s Cube and its quintillion possible combinations
The Nerd Oscars: 24 Best Data Science Moments in Movies
You don't have to be a total nerd to enjoy these impressive depictions of data modeling, analytics, simulation, optimization, and decision management in the movies
The Digital Transformation Cavalry Isn’t Coming
Not even a new CDxO has a magic wand to make digital transformation and customer centricity successful; it takes internal change agents to step up and lead the way
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