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The Hidden Costs of Friction: What 18,000 Consumers Revealed About Identity Verification and Account Origination

Our comprehensive survey uncovered striking regional differences in consumer priorities and behaviors, challenging conventional wisdom about what drives account selection

Where Things Stand for FICO® Score 10T in the Conforming Mortgage Market

FICO® Score 10T historical data to be released in advance of implementation by the GSEs

How to Build a Winning Customer Communication Strategy to Reduce Fraud and Improve Debt Resolution

Reducing fraud, improving debt collection and building customer loyalty are three gains businesses can achieve with a great customer communication strategy

What Is First-Party Fraud? How It Occurs and How to Stop It

From banks to telcos to debt collection agencies, what looks like unrecoverable bad debt may in fact be first-party fraud - here's how to reduce its impact

The Path Forward for Fair Credit Scoring Competition

With changes underway at Fannie Mae and Freddie Mac, what could competition between credit score models mean for mortgage bankers?

The 6 "E"s of Enterprise Fraud Management

Navigate the complexities of enterprise fraud management with seamless orchestration, real-time detection, and scalable prevention and intervention strategies.

Octane Grows Lending by 36% with FICO Auto Score 10

Using FICO® Auto Score 10, Octane responsibly expands credit access and grows recreational financing by 36%.

Shifting Customers from Branches to Digital Account Opening

FICO survey shows even digital-savvy customers still prefer to open accounts in branches - understanding their reasons can help you give them confidence in digital channels

What Is the Best Way to Automate Telco Collections Communications?

By predicting customer scenarios and automating collections communications, telco operators can improve collections and lower costs

How to Communicate with Customers about Possible Fraud

Real-time communications play a key role for banks to balance sensible friction in fraud management with customer preferences for ease and convenience

FICO Launches Innovative Score to Help Ukrainians Get Credit

Our initiative with regional leaders in Poland and Ukraine is aimed at improving financial inclusion and credit access for Ukrainian refugees

Application Fraud – Real-Time and Integrated Solutions Are the Priority

Fraud prevention leaders outline their concerns and priorities for tackling application fraud at FICO virtual roundtable

Hyper-Personalization: How to Blend Fraud Management and CX

Hyper-personalized fraud management is becoming integral to banks’ abilities to extend fraud-protected but friction-free customer experiences

Using Real-Time Communications to Defend Against Fraud

One effective way for service providers to protect customers against fraud schemes is through automated, real-time, two-way communication and notification

Why Banks Need Context and Orchestration to Fight Against Fraud

A lack of context and orchestration can limit a bank’s ability to stop fraud, while increasing the potential for false positives

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