Let's look at customer experience scenarios that can be improved by advanced analytics and how CSPs could and should take a more customer-led approach.

In this short series I’ll explore how this trend toward customer experience is underpinned by data, advanced analytics and connecting customer decisions across the lifecycle to optimise revenues.

Given the negative impact of fraud, waste and abuse on health care, it’s in every payer’s interest to focus on these problems. 

So how does a health care payer measure success in payment integrity? How much is enough?

Are you ready to turn your body into a smartphone? And if you are, how will you secure the data your body transmits?

Having the ability to interpret the churn signals coming from different customer segments is becoming more important in managing customer relationships up-stream of switch requests.