Reducing fraud, improving debt collection and building customer loyalty are three gains businesses can achieve with a great customer communication strategy

FICO survey shows even digital-savvy customers still prefer to open accounts in branches - understanding their reasons can help you give them confidence in digital channels

By predicting customer scenarios and automating collections communications, telco operators can improve collections and lower costs

Prestigious EMEA Credit Awards program recognizes leading technology providers and praiseworthy customer implementations in financial services

Artificial intelligence impacts personalization for insurance through predictive analytics that can be used to tailor insurance offerings to individual policyholders

Asia’s insurance sector is at the front line of new era of wealth generation - the winners will be the insurers that have their digital transformation “house" in order

FICO survey demonstrates the importance of fraud protection to today’s customers and the need to effectively balance security with convenience

Automating claims processing right can help you reduce costs, improve outcomes, and assure patient and stakeholder satisfaction - here's how to think about it

Moving from separate systems to a single platform, and using omnichannel communications, are keys to improving both risk and fraud management

Siloes between your application fraud management and originations teams can create customer experience problems and increase losses - here are some ways to break through the siloes

Barriers between functions create credit risk and fraud exposure and lead to poor customer experiences and reduced business growth

These fraud trends will define 2024 as financial institutions look to enhance security and protect the customer experience

The advantages of a holistic, member-centric approach to healthcare are clear - as are the impacts of the failure to achieve member centricity

The drive to reduce technical debt from disconnected legacy systems is leading banks to enterprise decision platforms - with benefits for IT, the commercial team and consumers

Fraud prevention leaders outline their concerns and priorities for tackling application fraud at FICO virtual roundtable