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Omnichannel Communications Help Banks Serve the Neurodivergent

For neurodivergent people struggling with debt, such as those with ADHD or autism, an omnichannel approach helps them meet payment deadlines and keep debt under control

The Future of Fraud Protection: From Platforms to Agentic AI

A new report from Chartis Research shines a spotlight on how fraud platforms, GenAI, agentic AI and real-time payments are driving fraud protection forward

How Hyper-Personalized Communications Can Stop Scams

Waiting for your regulator to require improved customer communications on scams places you at risk of distinct competitive disadvantage vis-à-vis your competitors

AI and Hyper-Personalization for the Insurance Industry

Artificial intelligence impacts personalization for insurance through predictive analytics that can be used to tailor insurance offerings to individual policyholders

For Asia’s Insurance Sector, It’s Digitize or Die

Asia’s insurance sector is at the front line of new era of wealth generation - the winners will be the insurers that have their digital transformation “house" in order

How to Fight Scams Through Better Classification and Effective Tagging

Defining and understanding different scam typologies yields results when identifying and preventing authorized push payment fraud

What to Do If You Fall for a Scam - 3 Examples

Fraudsters are using increasingly sophisticated tactics to scam consumers out of their money, but there are practical and immediate steps you can take if you’ve responded to a scam

How to Increase Claims Processing Automation – 5 Questions to Ask

Automating claims processing right can help you reduce costs, improve outcomes, and assure patient and stakeholder satisfaction - here's how to think about it

Will Brazil’s New Scams Regulation Drive Change in Latin America?

Latin America needs to get ready for the consequences of the growth of real-time payments

Real-Time Payments Rails like FedNow Need Enhanced Fraud Protection

Real-time payments attract real-time fraud, so banks and other financial institutions need the best tools and technology to protect their customers

How to Improve Patient Centricity for Commercial Health Plans

The advantages of a holistic, member-centric approach to healthcare are clear - as are the impacts of the failure to achieve member centricity

APP Fraud: Get Ready Now for Global Scams Regulations

As regulators around the world roll out new rules to deal with APP fraud, these four tips can help payment service providers adapt to the new fraud prevention regimes

Is Bust-Out Fraud Hiding as Bad Debt on Your Balance Sheet?

Bust-out fraud is a type of fraud that often masquerades as bad debt - but it can never be collected, because the account owner has no intention to pay

Real-Time Payments Fraud Is Growing - Here's How to Prevent It

As real-time payments take off and begin to dominate ecommerce growth, banks must address real-time payments fraud with sensible friction and personalized notifications

Real-Time Payments Fraud: Are New Regulations and Liability Shifts Coming?

The growth of fraud associated with real-time payments has already caused liability and regulatory changes abroad – will it happen in the United States too?

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