Reducing fraud, improving debt collection and building customer loyalty are three gains businesses can achieve with a great customer communication strategy

This FICO World presentation highlights the vital importance of balancing customer care with collections success in a highly regulated environment

By predicting customer scenarios and automating collections communications, telco operators can improve collections and lower costs

With the clock ticking to the 31 July FCA deadline, a FICO roundtable looked at the scale of the Consumer Duty challenge