With the right technology it is now possible to drive out manual or high-friction interventions and offer seamless, near-instant credit decisions across multiple sales channels

Reducing fraud, improving debt collection and building customer loyalty are three gains businesses can achieve with a great customer communication strategy

This FICO World presentation highlights the vital importance of balancing customer care with collections success in a highly regulated environment

One effective way for service providers to protect customers against fraud schemes is through automated, real-time, two-way communication and notification

With the clock ticking to the 31 July FCA deadline, a FICO roundtable looked at the scale of the Consumer Duty challenge