Here is useful information on how to assess alternative data and combine it with so-called traditional data to improve credit risk analytics

Reducing fraud, improving debt collection and building customer loyalty are three gains businesses can achieve with a great customer communication strategy

This FICO World presentation highlights the vital importance of balancing customer care with collections success in a highly regulated environment

By predicting customer scenarios and automating collections communications, telco operators can improve collections and lower costs

Regulatory pressures and waning trust are among the factors forcing banks to better meet customers’ needs - here are some best practices

From identifying vulnerable customers to storing the right data, here are best practices for debt collection during the ongoing squeeze on household incomes

With the clock ticking to the 31 July FCA deadline, a FICO roundtable looked at the scale of the Consumer Duty challenge