Here is useful information on how to assess alternative data and combine it with so-called traditional data to improve credit risk analytics

This FICO World presentation highlights the vital importance of balancing customer care with collections success in a highly regulated environment

Regulatory pressures and waning trust are among the factors forcing banks to better meet customers’ needs - here are some best practices

From identifying vulnerable customers to storing the right data, here are best practices for debt collection during the ongoing squeeze on household incomes

With the clock ticking to the 31 July FCA deadline, a FICO roundtable looked at the scale of the Consumer Duty challenge

Telco strategies depend on cross-selling and upselling services, which makes affordability analytics critical

Consumer expectations for digital account opening are rising - but our survey shows the demands vary across age groups and countries

In a world of digital-first originations, consumers will tolerate increased friction when opening accounts for specific high-value financial products, such as mortgages

New research shows that most consumers will answer up to 10 questions during the account opening process - any more and half will give up

More than 85% of consumers polled said they were willing to consider opening a financial account digitally - but they have high expectations

Interactions with vulnerable customers offer critical insights that can transform business outcomes, performance and drive long-term loyalty and retention

In a world that has shifted away from an orderly and linear customer journey, we need a platform to understand how the game is evolving