This FICO World presentation highlights the vital importance of balancing customer care with collections success in a highly regulated environment

From identifying vulnerable customers to storing the right data, here are best practices for debt collection during the ongoing squeeze on household incomes

With the clock ticking to the 31 July FCA deadline, a FICO roundtable looked at the scale of the Consumer Duty challenge

UK card issuers’ data reveals continued increase in spending as well as first signs of consumers missing two payments