Why Microservices Are Driving the Future of Automotive
Microservices are a fast route to directly improving customer experience – and they offer far greater agility to auto lenders and dealers
6 Tips for Debt Collection During the Household Income Squeeze
From identifying vulnerable customers to storing the right data, here are best practices for debt collection during the ongoing squeeze on household incomes
Will the Retirement Surge Cripple Your Claims Process Effectiveness?
How can insurers build optimal claims administration strategies when their best claims experts are hitting the exits?
Executive Summary: Milliman FICO® Score 10 and FICO® Score 10T Model Assessment June 2023
Milliman assessment evaluates updated FICO models coming to mortgage industry
FICO Fraud Report 2023: From Application Fraud to the Scamdemic
FICO experts provide insight into market trends and unique research that shows fraud growth and best practices to stop it
Top 10 Reasons to Migrate to FICO® Score 10T
Leveraging FICO’s heritage of scoring expertise, FICO® Score 10T is built with trended credit data enabling a higher level of predictive power
See Customers Clearer with Hyper-Personalization at Scale
Are you seeing the people behind the data? Providing superb customer experience means achieving hyper-personalization at hyperscale
Customer Management Trends: Hyper-Personalization, Trust, & More
These were some of the top customer experience themes, breakouts, & ideas from FICO World 2023
EV and the Future of Hyper-Personalized Automotive Experiences
Steve Greenfield, CEO and Founder of Automotive Ventures, discusses how electric vehicles will drive hyper-personalization in this Q&A from FICO Mastermind
How to Turn UK’s Consumer Duty Compliance to Your Advantage
With the clock ticking to the 31 July FCA deadline, a FICO roundtable looked at the scale of the Consumer Duty challenge
What Does The Rest of 2023 Have in Store for U.S. Credit Risk and FICO Score Trends
So far in 2023, consumers have braced inflation, a balanced housing market, looming prospect of a recession, removal of medical collections data, and student loan forgiveness plan
Hyper-Personalization Survey Highlights Boardrooms' Blind Spots
New study from Forrester shows the value of hyper-personalization and the gaps businesses face today
Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti
The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.
Top 5 Scores Posts of 2022: Steady FICO Score, BNPL and Alternative Data
2022 marked the first year in over a decade the average FICO Score did not increase, while the industry’s attention remained on topics such as alternative data and BNPL.
Risk and Lending Predictions 2023: Hyper-Personalisation and More
Hyper-personalizing customer treatments, understanding borrowers' financial resilience and scenario simulation and testing will all be priorities for financial services
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