Survey: What Makes a Great Customer Experience?
A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products
Bank Primacy: Survey Reveals Secrets to Customer Loyalty
FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience
Determining the Next Best Action to Grow Customer Relationships
Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships
Why Banks’ Deposit and Savings Strategies Must Change
Regulatory pressures and waning trust are among the factors forcing banks to better meet customers’ needs - here are some best practices
How to Turn UK’s Consumer Duty Compliance to Your Advantage
With the clock ticking to the 31 July FCA deadline, a FICO roundtable looked at the scale of the Consumer Duty challenge
FCA’s Consumer Duty Mandates Sharper Use of Technology
Managing UK customers to better outcomes under the FCA’s Consumer Duty will require a true platform for understanding and action
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