These are the top challenges for health plan executives in claims processing and the innovative trends that are helping them adapt, improvise, and overcome

From table stakes to wild cards, use these additional data sources to drive hyper-personalized insurance offers and precision risk assessment

A meshed API architecture and a composable set of capabilities can help you restructure and reduce technical debt

Executives, digital innovators, DevOps leaders, and line of business leaders should embrace a composable business model to gain agility and other benefits

Naomi Palmer, a fraud consultant at FICO, won silver in the ‘Team Player of the Year’ category

Digital collections, agility, consumer focus on analytics are priorities now as debt collectors deal with the pandemic

Collections teams are now responsible for more customers than ever — are they ready?

Beyond short-term impacts, portfolios, workforces and operating models are changing

Can the banking industry match the innovative approaches used in utilities?

The National Board for Customer Disputes in Sweden have ruled that banks should be liable for so-called “push payment” fraud losses over a certain amount.

Counterfeit cards are relatively simple to spot. So how were the criminals in the European road tolls scheme successful?