Reducing fraud, improving debt collection and building customer loyalty are three gains businesses can achieve with a great customer communication strategy

FICO survey shows even digital-savvy customers still prefer to open accounts in branches - understanding their reasons can help you give them confidence in digital channels

By predicting customer scenarios and automating collections communications, telco operators can improve collections and lower costs

These are the top challenges for health plan executives in claims processing and the innovative trends that are helping them adapt, improvise, and overcome

Fraud prevention leaders outline their concerns and priorities for tackling application fraud at FICO virtual roundtable

From table stakes to wild cards, use these additional data sources to drive hyper-personalized insurance offers and precision risk assessment

One effective way for service providers to protect customers against fraud schemes is through automated, real-time, two-way communication and notification

Service providers can expect to achieve improvements of 30% or more from applying advanced analytics to fight subscription fraud

Criminals are exploiting subscription fraud and using it as a gateway to other crimes - here's FICO's advice on how to stop it

A meshed API architecture and a composable set of capabilities can help you restructure and reduce technical debt

Executives, digital innovators, DevOps leaders, and line of business leaders should embrace a composable business model to gain agility and other benefits

FICO’s Fraud, Identity and Digital Banking Survey 2022 shows that customers in Canada want slick onboarding processes, where fraud controls work but don’t delay account opening

FICO has helped Santa deliver this Christmas - the next step in decision management is to see how he could do better next year

Subscription fraud can constitute 10-20% of the bad debt.