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The Hidden Costs of Friction: What 18,000 Consumers Revealed About Identity Verification and Account Origination

Our comprehensive survey uncovered striking regional differences in consumer priorities and behaviors, challenging conventional wisdom about what drives account selection

The CIO as Change Agent: Five Key Steps to Drive Top Flight Innovation

Chief information officers are no longer back-office caretakers––they’re enabling business transformation through cloud, data, AI, and platform modernization

What Are the AI Challenges in Banking? Views from the FT Global Banking Summit

International banking leaders meeting at the FT Global Banking Summit found common challenges in adopting GenAI and managing its risks

What Is First-Party Fraud? How It Occurs and How to Stop It

From banks to telcos to debt collection agencies, what looks like unrecoverable bad debt may in fact be first-party fraud - here's how to reduce its impact

The CIO’s Role in Achieving Responsible AI: Conduit in Chief

The CIO’s Role in Achieving Responsible AI: Conduit in Chief

5 Ways CIOs Set the Pace and the Foundation for an AI-Powered Business

As visionary leaders Modern CIOs are the driving force in operationalizing the responsible use of artificial intelligence and generative artificial intelligence

The 6 "E"s of Enterprise Fraud Management

Navigate the complexities of enterprise fraud management with seamless orchestration, real-time detection, and scalable prevention and intervention strategies.

How to Communicate with Customers about Possible Fraud

Real-time communications play a key role for banks to balance sensible friction in fraud management with customer preferences for ease and convenience

Five Emerging Strategies for Healthcare Claims Processing in 2024

These are the top challenges for health plan executives in claims processing and the innovative trends that are helping them adapt, improvise, and overcome

Unlocking Hyper-Personalization: 20 Alternative Data Sources for Insurance

From table stakes to wild cards, use these additional data sources to drive hyper-personalized insurance offers and precision risk assessment

Hyper-Personalization: How to Blend Fraud Management and CX

Hyper-personalized fraud management is becoming integral to banks’ abilities to extend fraud-protected but friction-free customer experiences

Why Banks Need Context and Orchestration to Fight Against Fraud

A lack of context and orchestration can limit a bank’s ability to stop fraud, while increasing the potential for false positives

Why NOW Is the Time to Restructure Technical Debt

A meshed API architecture and a composable set of capabilities can help you restructure and reduce technical debt

Orchestration for Improved CX and Fraud Management

Orchestration enables enterprises to align controls, grab the best data, derive valuable insights and take the best actions to achieve specific outcomes

The Composable Enterprise: Trends & Benefits from Composability

Executives, digital innovators, DevOps leaders, and line of business leaders should embrace a composable business model to gain agility and other benefits

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