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How to Build a Winning Customer Communication Strategy to Reduce Fraud and Improve Debt Resolution

Reducing fraud, improving debt collection and building customer loyalty are three gains businesses can achieve with a great customer communication strategy

Average FICO® Score in Canada Drops Two Points to 760

Modest reduction in the average FICO® Score in Canada as recent consumer credit trends continue

Shifting Customers from Branches to Digital Account Opening

FICO survey shows even digital-savvy customers still prefer to open accounts in branches - understanding their reasons can help you give them confidence in digital channels

What Is the Best Way to Automate Telco Collections Communications?

By predicting customer scenarios and automating collections communications, telco operators can improve collections and lower costs

Average Canadian FICO® Score Holds Steady at 762

Monitoring a consumer's FICO® Score helps us understand how we got here and what may lie ahead for the average FICO Score

Application Fraud – Real-Time and Integrated Solutions Are the Priority

Fraud prevention leaders outline their concerns and priorities for tackling application fraud at FICO virtual roundtable

Watch the FICO World Fairness in Lending Session

Insightful financial inclusion video focused on fairness in lending

Using Real-Time Communications to Defend Against Fraud

One effective way for service providers to protect customers against fraud schemes is through automated, real-time, two-way communication and notification

Subscription Fraud: 6 Analytics Capabilities You Need to Fight It

Service providers can expect to achieve improvements of 30% or more from applying advanced analytics to fight subscription fraud

5 Ways Subscription Fraud Attacks Telcos - and How to Fight Back

Criminals are exploiting subscription fraud and using it as a gateway to other crimes - here's FICO's advice on how to stop it

‘FICO Drift’: What Is It, and What Causes It?

FICO® Scores rank-order the likelihood of borrowers’ credit repayment risk - the relationship between the FICO Score and repayment odds can and does shift

The FICO® Score is Built to Last

For more than 30 years, the FICO® Score has been carefully developed to be robust and reliable assessments of credit risk throughout the credit cycle

Application Fraud – Does Canada Need a New Approach?

FICO’s Fraud, Identity and Digital Banking Survey 2022 shows that customers in Canada want slick onboarding processes, where fraud controls work but don’t delay account opening

FICO Score 10, Most Predictive Credit Score in Canadian Market

FICO Score credit risk trends through the COVID-19 pandemic

How Might Buy Now, Pay Later Loans Impact FICO® Scores?

Key findings from FICO research on consumer credit files with recently opened Buy Now, Pay Later loans

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