Courier Scams – How They Work and How to Fight Them
Courier scams have long been a problem, but the threat has gathered momentum in recent months
European Card Fraud in 2021: Winners, Losers and Scams
The United Kingdom and the Nordic region continue to lead Europe in terms of digital transformation and fraud loss reduction - but non-card scams are rising fast
Four Key Changes in Collections Since COVID-19 Struck
Digital collections, agility, consumer focus on analytics are priorities now as debt collectors deal with the pandemic
Digital Customer Communications and COVID-19
Collections teams are now responsible for more customers than ever — are they ready?
Is Your Collection Operation Stepping Up to the Pandemic Challenge?
Beyond short-term impacts, portfolios, workforces and operating models are changing
Creative Ways to Help Vulnerable Customers
Can the banking industry match the innovative approaches used in utilities?
Do credit scores have a disparate impact on racial minorities?
Federal Reserve Board research concluded that "credit scores do not have a disparate impact across race, ethnicity, or gender.”
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