Digital Customer Communications and COVID-19
Collections teams are now responsible for more customers than ever — are they ready?
Is Your Collection Operation Stepping Up to the Pandemic Challenge?
Beyond short-term impacts, portfolios, workforces and operating models are changing
Creative Ways to Help Vulnerable Customers
Can the banking industry match the innovative approaches used in utilities?
Confirmation of Payee Might Not Stop Push Payment Fraud
Confirmation of payee has some benefits in fighting authorised push payment fraud, but it also has drawbacks. Here are six.
3 Things Banks Can Do to Tackle Push Payment Fraud
The pressure for banks to tackle push payment fraud is mounting – besides liability, the scope for bad publicity and loss of reputation is significant.
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