Debt Collection: 5 Questions for Meeting Inbound Demand
The pandemic has put stress on lenders' and debt collectors' ability to meet inbound demand - here are 5 points for reviewing your abilities
5 Strategies for Fighting First-Party and Synthetic Identity Fraud
How do you prevent first-party fraud and synthetic identity fraud without putting unnecessary barriers in the way of customers?
Why Do Fraudsters Use Synthetic Identities?
Synthetic identity fraud is hitting hard and financial institutions are unsure how to deal with it
Debt Collection in the Pandemic: Why UK Customers are Dissatisfied
New data points to problems lenders have executing customer-centric collections
Operational Resilience in Collections – Will You Meet the FCA’s Standards?
The UK's financial regulator is calling for greater operational resilience - here's how collections operations can respond
Debt Collection and COVID-19: Why a Vision Matters
Taking a forward-looking approach to debt management can help us manage the current crisis
Confirmation of Payee Might Not Stop Push Payment Fraud
Confirmation of payee has some benefits in fighting authorised push payment fraud, but it also has drawbacks. Here are six.
3 Things Banks Can Do to Tackle Push Payment Fraud
The pressure for banks to tackle push payment fraud is mounting – besides liability, the scope for bad publicity and loss of reputation is significant.
Does Your Omnichannel Strategy Match What Customers Want?
Our survey clearly revealed that many lenders are not using omnichannel to communicate via the channels customers prefer.
Collections Managers — Do You Have “Willful Blindness”?
It’s easy to ignore what’s right in front of our eyes — and I’m afraid that I see many examples right here in the UK credit industry.
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